Why I built Zamio
I'm Michał. I deploy and administer Zammad for companies. Zamio grew out of the same conversations with clients, repeated over and over.
The web view wasn't enough
When a client wanted Zammad on their phone, I set them up with the standard option: the Zammad web interface in a mobile browser or added to the home screen. It works, but I kept having to explain why it isn't a real app.
The worst part was notifications. In the web version, push notifications are imitated by the browser, and you can't rely on them. Clients told me they had simply stopped arriving, and I couldn't tell them why. For a helpdesk that's the one thing that has to work: an agent away from the desk needs to know the customer has replied.
And a web page is simply not the same as a native app, in speed, in how it behaves on the phone, and in notifications.
What Zamio is
Zamio is a native app for iPhone and Android for working on tickets: overviews, ticket details, replies and internal notes, attachments, states, priorities, pending reminders and time accounting. Notifications go through Apple and Google, like in any other app on your phone.
I didn't want to change how people work with Zammad. The app follows the same concepts as Zammad itself (groups, overviews, roles), so an agent who knows Zammad in the browser finds their way around straight away. Zammad itself is still configured in the browser.
It works with Zammad 6 and 7, regardless of hosting: on your own server or in Zammad Cloud.
Your data stays between your phone and your Zammad
There is no Zamio account and no Zamio server between you and Zammad. The app connects directly from your phone to your company's Zammad. Your API token is stored only on the device (iOS Keychain or Android Keystore). It isn't saved in any cloud.
Why a one-time price and not a subscription
I don't like subscriptions myself. A one-time price is small enough not to put anyone off, and at the same time it lets me keep developing the app and adding features. There is nothing else to pay for inside the app.
What has changed so far
- 1.0.7 Set the pending reminder date directly in the ticket form, and record accounted time when adding an article, the same way as Zammad's time accounting dialog. This came from a user's email.
- 1.0.6 Ticket search at the top of the list.
- 1.0.5 On Android the keyboard no longer covers the reply field. Better email confirmation on small screens.
- 1.0.4 Reply to customers by email from the app. A public reply opens a confirmation sheet where you can change the recipient and add your signature.
- 1.0.3 The push notification switch now matches the iOS permission setting.
If you're missing something, write to me at kontakt@kaju.pl. Version 1.0.7 started exactly like that.