Zamio

Zamio

Mobile app for Zammad helpdesk

Download on theApp Store Get it onGoogle Play

Manage Tickets

Browse overviews, filter by status and priority. Create and edit tickets on the go.

Conversations

Read and reply to customer messages. Add internal notes and attachments.

Push Notifications

Get instant alerts when tickets are updated. Never miss a customer request.

Frequently Asked Questions

  1. Enter your Zammad server URL (e.g. https://support.example.com)
  2. In Zammad, click your profile picture (bottom-left) → Profile → Token Access
  3. Create a new token with permission: ticket.agent
  4. Copy the token and paste it into the app

Your administrator has disabled token access. Ask them to go to Settings → System → API and enable "Token Access".

Push notifications require a one-time setup by your Zammad administrator:

  1. Go to notification.zamio.kaju.pl/setup.html
  2. Enter your Zammad server URL and choose an HMAC secret token
  3. Copy the generated webhook URL
  4. In Zammad: Manage → Webhook → create a new webhook with the URL and the same signature token
  5. Create a Trigger that fires this webhook on ticket changes

After setup, users can enable push notifications in the app under Settings → Push Notifications.

  • Make sure your administrator has set up the webhook (see above)
  • Check that notifications are enabled in your device settings for the Zamio app
  • Toggle notifications off and on again in app Settings

Yes. Log out and log in with a different server URL. Push notifications will work for whichever server you are currently logged into.

Contact us at kontakt@kaju.pl